Privacy Policy
INTRODUCTION
Please find below the privacy policy that applies to information we collect and use about you when you access or use the MentorShow Website, Mobile Application or any other online or mobile service. We collectively refer to these products and services as the “Services.”
The website www.mentorshow.com and its Applications and services respect your privacy and are committed to protecting your personal data. This Privacy Policy explains to customers who visit www.mentorshow.com or use its Mobile Application (available on the Apple App Store and Google Play Store), wherever they may be located, how and why their personal data is collected.
SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to the following:
Any website operated by MentorShow (including any website, the “Site”);
Any mobile Application operated by MentorShow available in particular on the Apple App Store and the Google Play Store (indifferently for any Application, the “Application”).
Our privacy policy also aims to inform you of your rights in this area and how the law protects you.
Please also use the glossary to understand the meaning of some of the terms used in this Privacy Policy.
1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW DO WE COLLECT YOUR PERSONAL DATA?
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURE OF YOUR PERSONAL DATA
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR RIGHTS
10. GLOSSARY
1. IMPORTANT INFORMATION AND WHO WE ARE
Purpose of our privacy policy
This privacy policy aims to inform you about how the site www.mentorshow.com and the Application collect and process your personal data through the use of this site, including the data you provide to us when you subscribe to our newsletter, or purchase one of our services.
The website www.mentorshow.com and the Application are not intended for children, and we therefore do not knowingly collect personal data relating to children.
It is important that you read this entire privacy policy carefully together with any other privacy notices or fair processing notices that we may provide on certain occasions when we collect or process personal data about you so that you are aware of how and why we use your data.
DATA CONTROLLER
The website www.mentorshow.com is the data controller responsible for your personal data (referred to collectively as “MENTORSHOW” in this Privacy Policy).
To enable us to best guarantee your rights regarding the personal data we collect, we have appointed a Data Protection Officer (DPO) responsible for overseeing matters relating to the application of the law and our privacy policy.
The Data Protection Officer is responsible in particular for answering any questions you may have about the application of our Privacy Policy, including requests to exercise your legal rights.
DPO DETAILS
Please find the contact details of our Data Protection Officer:
Full name of legal entity: MentorShow
Name or title of DPO: Mr. Léo Dubert
Email address: info@mentorshow.com
OBLIGATION TO INFORM US OF MODIFICATIONS
French data protection law changed on May 25, 2018, when the General Data Protection Regulation (the “GDPR”) came into force.
As part of the application of the rules relating to the application of the GDPR, it is important that the personal data that we hold about you is accurate and up to date. It is therefore essential that you inform us of any changes to your personal data.
THIRD PARTY WEBSITE
Our website www.mentorshow.com and our Applications may include links to third-party websites, plug-ins and applications. By clicking these links or enabling these connections, you may allow third parties to collect or share data about you. We do not control these third-party websites and cannot be held responsible for how they use your data. You should therefore read the privacy policy of each website you visit.
2. THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that individual can be identified. This does not include data that has had its identity removed (anonymous data).
We may collect, use, store and transfer different types of personal data about you which we have grouped together:
Identity data includes last name, first name;
Contact data includes email address;
Contact details include telephone number;
Profile data includes your name, comments and survey responses;
Usage Data includes information about how you use our website, products and services;
Marketing and Communications Data includes your preferences for receiving marketing from us and from third parties.
We also collect, use and share aggregated data, such as statistical or demographic data, for any purposes. Aggregated data may be derived from your personal data, but is not considered personal data because such data does not reveal your identity directly or indirectly. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature.
However, if we combine or connect aggregated data with your personal data to directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
We also do not collect information on convictions and criminal offenses.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law or under the terms of a contract we have with you and you do not provide that data when we ask, we may not be able to perform the contract. In this case, we will no longer be able to provide you with the selected product or services, but we will notify you if this is the case at that time.
3. HOW DO WE COLLECT YOUR PERSONAL DATA?
We use different methods to collect data about you, including:
Direct interactions. You may provide us with your identity, contact information and financial information by filling out forms or communicating with us by email or other means. This includes personal data you provide when:
you subscribe to one of our services;
you create an account on our website;
you subscribe to our service or to one of our publications.
Automated technologies or interactions. When you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data through cookies, server recordings and other similar technologies.
Third parties or publicly available sources. We may receive personal data about you from several third parties, as set out below:
Technical Data from the following parties:
(a) analytics providers such as Google, whose headquarters are located outside the EU;
Contact, financial and transaction data from providers of technical, payment and delivery services whose registered office is located outside the EU.
Identity and contact data from publicly available sources, such as the trade and company register, publicly available financial information.
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data in accordance with legal regulations. We will use your personal data in the following circumstances:
When we need to perform the contract between us, or when we are about to enter into or conclude the contract with you;
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
Where we need to comply with a legal or regulatory obligation.
As a general rule, we do not consider consent to be a legal basis for processing your personal data, except in relation to the sending of direct marketing communications by third parties, by email or SMS.
You have the right at any time to withdraw your consent to marketing operations intended to collect your personal data.
To do this, simply send us a withdrawal request to the following email address: info@mentorshow.com
PURPOSES FOR WHICH WE PROCESS YOUR PERSONAL DATA
We collect your name, address and other contact information to process your data in the most efficient way.
Your name, address and contact details will be communicated to our carefully selected service providers in order to provide you with the best possible services.
PROMOTIONAL OFFERS
We may also use your identity, contact, technical, usage and profile data to offer you new or related services that may be of interest to you. This is how we decide which services and offers may be relevant to you (we call this marketing).
Under our Privacy Policy, you may receive marketing communications from us if you have previously requested information from us or purchased products or services through www.mentorshow.com or the Application.
Marketing communications can only be sent if you have accepted and validated the principle. We cannot send you any if you have expressed the wish not to receive any.
NEWSLETTER
We may also use your identity, contact, technical, usage and profile data to send a newsletter informing you of news and any events related to the site www.mentorshow.com.
OPTING OUT
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at: info@mentorshow.com
Where you opt out of receiving these marketing messages, this does not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
COOKIES
You can configure your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or reject cookies, please note that some parts of this site may become inaccessible or not function properly.
For more information on the cookies we use, please see our cookies policy.
CHANGE OF PURPOSE OF PROCESSING
We will only use your personal data for the purposes for which we collected it, unless we consider that we need to use it for another reason and the reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in accordance with the rules above, where this is required or permitted by law.
5. DISCLOSURE OF YOUR PERSONAL DATA
We may share your personal data with the third parties listed below:
External third parties as defined in the glossary.
Third parties to whom we may choose to sell, transfer or merge parts of our business or assets. We may also seek to acquire or merge with other companies. If there is a change to our business, the new owners may use your personal data in the same way as in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not authorize our external service providers to use your personal data for their own purposes, and we authorize them to process your personal data only for specific purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
We do not transfer your personal data outside the European Economic Area (EEA).
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being lost, used or accessed in an unauthorized manner, altered or accidentally disclosed. In addition, we limit access to your personal data to our employees, contractors and other third parties as part of their duties and in accordance with the law.
They can only process your personal data according to our instructions and are subject to an obligation of confidentiality which involves non-disclosure of your personal data.
To ensure that your personal data is not disclosed to unauthorized third parties, we have put in place procedures to deal with any breach of your personal data.
In the event of a breach of your personal data in our possession, we may be required to notify you in accordance with the legal obligations in this matter.
8. DATA RETENTION
PERSONAL DATA RETENTION PERIOD
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider its amount, nature and sensitivity, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process it.
We also consider whether those purposes can be achieved by other means and the applicable legal requirements.
By law, we must keep basic information about our customers (including contact, identity data) for six years after they cease to be customers.
In some cases you can ask us to delete your data: see [Deletion Request] below for more information.
In certain circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice.
9. YOUR LEGAL RIGHTS
In certain circumstances you have rights under data protection laws relating to your personal data.
Request access to your personal data;
Request correction of your personal data;
Request erasure of your personal data;
Object to the processing of your personal data;
Request to restrict the processing of your personal data;
Request the transfer of your personal data;
Right to withdraw consent.
If you would like to exercise any of the rights set out above, please contact us.
FREE ACCESS TO YOUR DATA
You will not have to pay any fees to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
We may also refuse to respond to your request if it is manifestly unfounded.
REQUEST FOR SPECIFIC INFORMATION
We may need to ask you for specific information to help us confirm your identity and ensure your rights to access your personal data (or exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to a person who does not have the right to receive it. We may also contact you to request further information regarding your request in order to expedite our response.
RESPONSE TIME
We try to respond to all legitimate requests within one month. Sometimes it may take more than a month if your request is particularly complex or if you have made a number of requests. In this case, we will inform you and keep you updated.
10. GLOSSARY
LEGAL BASIS
Legitimate Interest means our company's interest in the conduct and management of our business to enable us to provide you with the best and safest service/product and experience. We ensure that we consider and balance any potential impact on you (positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law).
You can obtain more information about how we weigh our legitimate interests against any potential impact on you in relation to specific activities by contacting us.
Performance of contract means processing your data where necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Compliance with a legal or regulatory obligation involves processing your personal data when this is necessary for compliance with a legal or regulatory obligation to which we are subject.
EXTERNAL THIRD PARTIES
Service providers acting as subcontractors based in France and providing IT and system administration services;
Professional advisors acting as processors or joint controllers, including lawyers, bankers, auditors and insurers based in France, who provide consulting, banking, legal, insurance and accounting services;
The Tax Administration, regulators and other authorities acting as controllers based in France, which require the reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This allows you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.
Request a correction of the personal data we hold about you. This allows you to correct any incomplete or inaccurate data we hold about you, although we will need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This allows you to ask us to delete personal data when we do not have good reasons for continuing to process it. You also have the right to ask us to delete your personal data if you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or if we are required to erase your personal data in order to comply with the law.
Please note, however, that we may not always be able to respond to your erasure request for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to the processing of your personal data. Under our Privacy Policy, you may object to processing based on our legitimate interests (or those of a third party) where the processing affects your fundamental rights and freedoms.
You also have the right to object to the processing of your personal data when it is used for direct marketing purposes. However, we may process your data for marketing purposes when we can demonstrate that we have compelling legitimate grounds.
Request to restrict the processing of your personal data. This allows you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the accuracy of the data;
When our use of your data is illegal, but you do not want us to delete it;
When you need us to keep all of your data even if we are no longer legally required to do so in the event that you need it to establish, exercise or defend your interests in legal proceedings; or (d) You have asked us to no longer use your data, but we cannot always respond favorably to your request when there are compelling reasons to use it.
Request the transfer of your personal data to you or a third party. Under our Privacy Policy, you may ask us to transfer your data to you or to a third party you have chosen.
It will therefore be up to us to provide you with your personal data in a structured, commonly used and machine-readable format (this possibility is offered to you on the condition that the information initially provided was in such a format).
Withdrawal of consent at any time. As part of the application of our privacy policy, you can withdraw your consent to our processing of your personal data. However, this in no way affects the legality of the processing carried out prior to the withdrawal of your consent.
Without your consent to the processing of your data, we will no longer be able to provide you with some of our services. However, you will be notified when you withdraw your consent.