Terms and Conditions of Sale and Use

Version 2.0 — Updated: 02/04/2026

PREAMBLE

These Terms and Conditions of Sale and Use (the “Terms”) are issued by MentorShow, a simplified joint-stock company (SAS) with share capital of €194.45, registered with the Paris Trade and Companies Register under number 881 732 135, whose registered office is located at 25 rue de Ponthieu, 75008 Paris, and represented by its President, Léo Dubert.

Any use of the Site or the Application constitutes full and unconditional acceptance of these Terms.

ARTICLE 1 – DEFINITIONS

The capitalized terms below have the meanings given to them in this article throughout these Terms.

Customer: any adult natural person or legal entity using the MentorShow Services.
User: any person visiting the Site, whether they are a customer or not.
Mentor: independent expert who has recorded a Course for the platform.
Coach: independent professional providing coaching sessions through the MentorCoaching service.
Course: digital educational content in video format, offered by a Mentor or Coach.
Service(s): all the services offered by MentorShow via the Site and the Application.
Subscription: recurring access to the Services purchased by the Customer on a monthly or annual basis.
Account: personal and secure space created by the Customer when registering.
Site: the website accessible at the address www.mentorshow.com, including its subdomains.
Application: the MentorShow mobile application available on the App Store and Google Play Store.

ARTICLE 2 – PURPOSE

These Terms define the conditions for accessing the MentorShow Services, the terms governing online sales, and the parties’ rights and obligations from the time an order is placed until the Service is delivered.

ARTICLE 3 – DESCRIPTION OF SERVICES

MentorShow is a platform that provides digital educational content covering a range of topics, including gastronomy, the arts, sport, science, well-being and personal development. Courses are created by independent partner Mentors and Coaches.

MentorShow is not a training organization within the regulatory meaning of that term. It does not carry out regulated training activities and does not issue any diploma or qualification recognized by the French State. Its role is limited to connecting the Customer with partner Mentors and Coaches.

Course content is provided for informational and educational purposes. It is not necessarily updated to reflect the latest developments in each field.

ARTICLE 4 – NATURE OF SERVICES AND WARNING

MentorShow Services concern personal development and educational guidance. They do not under any circumstances constitute:

— a medical or paramedical procedure;

— psychotherapy or regulated psychological support;

— a diagnosis, treatment or medical prescription.

Coaches are not healthcare professionals within the regulatory meaning of that term. Customers remain solely responsible for their health, their personal decisions and, where applicable, consulting a qualified healthcare professional.

⚠ In the event of psychological or physical distress, Customers should immediately consult a healthcare professional or contact the emergency services (15, 18, 112, or 3114 for suicide prevention).

ARTICLE 5 – REGISTRATION AND CUSTOMER ACCOUNT

5.1 Access conditions

Registration is open to any adult and capable natural person, or any legal entity. Minors aged 16 to 18 may access the Services subject to the prior and express consent of their legal representative. In the event of registration fraud, MentorShow cannot be held responsible.

5.2 Account creation

The Customer can create an account by providing their email address and a password, or via a Facebook or Google account. The same Customer cannot open several accounts. The account is strictly personal, non-transferable and non-shareable.

5.3 Security of login credentials

Customers are responsible for keeping their login credentials confidential. A lost or forgotten password can be reset through the Site. MentorShow cannot be held liable for fraudulent use resulting from a Customer’s negligence.

5.4 Suspension and termination of the account

MentorShow reserves the right to suspend or delete the Account of any Customer who has breached their obligations or engaged in fraudulent practices, without prejudice to any claim for damages.

ARTICLE 6 – DESCRIPTION OF OFFERS

6.1 Individual Courses

The Customer selects a Course, makes payment and immediately gains access to the video content and any supplementary materials. Access is granted for an indefinite period, without a subscription or automatic renewal.

6.2 Unlimited Pass Subscription

The Unlimited Pass gives access to the entire Course catalog and to content added during the subscription period. The Customer acknowledges that this is an evolving service rather than a fixed catalog: MentorShow may add, remove or update Courses at any time without creating a right to a refund, provided that the overall Service remains consistent with its description.

The subscription is monthly or annual. It renews automatically when it expires at the current rate, after prior notification by email. The Customer can cancel at any time from their personal space before the renewal date; termination takes effect at the end of the current period (see Article 11).

Subscriptions purchased directly through the Site are eligible for the refund terms set out in Article 10. Subscriptions purchased through the Apple App Store or Google Play Store are subject to each platform’s own payment, renewal and refund terms; those transactions are entered into directly between the Customer and the relevant platform, and MentorShow is not a party to them.

6.3 MentorShow Plus

The MentorShow Plus subscription includes the entire Unlimited Pass, supplemented by group coaching sessions, the number of which is defined by the subscribed offer. MentorShow reserves the right to adapt the organization, formats and scheduling of sessions, without affecting the overall nature of the Service.

MentorShow reserves the right to adapt the organization, formats and scheduling of sessions, without affecting the overall nature of the Service.

Subscriptions taken out directly via the Site benefit from the reimbursement conditions provided for in Article 10.

Subscriptions purchased through the Apple App Store or Google Play Store are subject to each platform’s own payment, renewal and refund terms; those transactions are entered into directly between the Customer and the relevant platform, and MentorShow is not a party to them.

6.4 MentorCoaching

The MentorCoaching service includes the entirety of MentorShow Plus, supplemented by individual coaching sessions, the number of which is defined by the subscribed offer.

MentorShow reserves the right to adapt the organization, formats and scheduling of individual sessions, without this affecting the overall nature of the Service.

In the event of cancellation of an individual session less than 24 hours before the scheduled time, or of an unjustified absence, the corresponding credit is used. In the event of force majeure duly justified and assessed by MentorShow on a case-by-case basis, the session is postponed to the current subscription period; if this is completed, the credit is lost unless MentorShow decides otherwise.

Subscriptions taken out directly via the Site benefit from the reimbursement conditions provided for in Article 10.

ARTICLE 7 – ORDERS

Orders are accessible 24/7, via the Site or the Application.

If a Course becomes unavailable after an order is placed, MentorShow will notify the Customer by email as soon as possible. The Customer may then choose between:

— delivery of a Course of equivalent quality and price; or

— full reimbursement of the price paid, within a maximum period of 14 calendar days.

MentorShow reserves the right to refuse any order for legitimate reasons.

For any questions: info@mentorshow.com.

ARTICLE 8 – PRICE

Prices are indicated in euros, all taxes included (TTC). The applicable price is that displayed at the time of validation of the order by the Customer.

MentorShow reserves the right to change its prices at any time; these changes do not apply to orders that have already been confirmed.

Promotional offers are indicated before final validation of the order.

ARTICLE 9: PAYMENT

Payment is due immediately on the order date.

It is carried out by credit card or PayPal via a secure banking server (SSL protocol).

Bank details do not pass through MentorShow servers. An electronic invoice is sent to the Customer after each validated payment.

ARTICLE 10: RIGHT OF WITHDRAWAL

In accordance with articles L.221-18 et seq. of the Consumer Code, the Customer may benefit from a right of withdrawal under the conditions provided for by law.

However, MentorShow has chosen, as part of its commercial policy, to allow its Customers to withdraw and obtain a refund within 14 days from the date of subscription, including when the digital content has been accessed or consumed.

The withdrawal request must be sent to: info@mentorshow.com, specifying the Service concerned.

Provided that this deadline is met, MentorShow will refund the sums paid within 7 calendar days of receiving the request, plus any processing times specific to banking institutions. The Subscription will then be terminated automatically without any further action.

This right of withdrawal constitutes a commercial guarantee granted by MentorShow, independent of the legal provisions relating to the right of withdrawal.

MentorShow reserves the right to refuse a refund request in the event of manifestly abusive use of the Service, particularly in the event of excessive consumption of content before the withdrawal request.

Subscriptions taken out via third-party platforms (App Store, Google Play) are not covered by this policy and remain subject to the reimbursement conditions specific to these platforms. MentorShow is not involved in the management of payments, refunds or disputes related to these transactions.

ARTICLE 11 – RENEWAL AND TERMINATION OF SUBSCRIPTIONS

Any subscription is tacitly renewed upon expiry at the current rate. The Customer is informed by email of the renewal date at least 30 days before it. Cancellation can be carried out at any time from the Customer's personal space, until the day before the anniversary date. The Customer acknowledges that subscribing to a subscription constitutes a recurring payment commitment until termination.

No partial refund is granted in the event of termination during the subscription period, unless the right of withdrawal is exercised under the conditions of Article 10.

ARTICLE 12 – LIABILITY

MentorShow undertakes to perform its obligations in compliance with the conditions provided for by law. It cannot be held liable for damage resulting from:

— use of the Services that does not comply with these Terms;

— an unforeseeable event attributable to a third party;

— a case of force majeure;

— disruptions linked to the internet network beyond its control.

MentorShow cannot be held responsible for any indirect damage, including loss of data, loss of income, damage to reputation or commercial damage resulting from the use of its Services, within the limits permitted by law.

Nothing in these Terms deprives Customers of their mandatory statutory rights as consumers.

ARTICLE 13 – FORCE MAJEURE

Neither party can be held responsible for the non-performance of its contractual obligations in the event of force majeure within the meaning of article 1218 of the Civil Code. The affected party will notify the other within 10 business days. If the situation continues beyond 3 months, either party may terminate the contract.

ARTICLE 14 – PERSONAL DATA

MentorShow is the controller of its Customers’ personal data. The data collected is used to manage accounts and orders, deliver the Services, manage customer relations, send targeted marketing communications, and improve the Services.

Under Regulation (EU) 2016/679 (GDPR), Customers have the following rights: access, rectification, erasure (the right to be forgotten), objection, restriction of processing, and data portability. Customers may also issue instructions concerning the retention and disclosure of their data after their death.

To exercise these rights: info@mentorshow.com (attach a copy of an identity document). Full Privacy Policy: https://mentorshow.com/en/politique-confidentialite

ARTICLE 15 – COOKIES

MentorShow uses cookies and trackers to improve the user experience, ensure the functioning of the shopping cart, and analyze use of the Site. The Customer can configure his preferences via his browser or the configuration tools offered on the Site, in accordance with the recommendations of the CNIL (www.cnil.fr).

ARTICLE 16 – INTELLECTUAL PROPERTY

The entire contents of the Site and the Application (texts, videos, images, graphics, sounds, databases) are protected by copyright and intellectual property. Only private use is permitted. Any reproduction, representation or commercial exploitation without prior authorization from MentorShow is strictly prohibited and constitutes an infringement.

The “MENTORSHOW” brand is owned and protected by MentorShow. Any reproduction or exploitation, even partial, is prohibited without prior written authorization.

ARTICLE 17 – VALIDITY OF CLAUSES

If one or more provisions of these Terms are found to be void or unenforceable under any law, regulation or court decision, the remaining provisions will continue to apply in full.

ARTICLE 18 – DURATION AND MODIFICATION

These Terms apply for as long as the Services remain available online. MentorShow reserves the right to amend them at any time. The Terms applicable to an order are those in force on the date it is placed. Customers will be informed of any amendment by email or through a notification on the Site.

ARTICLE 19 – DISPUTE RESOLUTION AND MEDIATION

In the event of a dispute, Customers should first contact MentorShow to seek an amicable solution: — Email: info@mentorshow.com - Phone : +33 1 89 62 53 33 (non-surcharged call, Monday to Friday)

In accordance with article L.612-1 of the Consumer Code, any consumer can use a consumer mediator free of charge: FEVAD e-commerce mediator | 60 rue La Boétie, 75008 Paris | www.mediateurfevad.fr

In the absence of an amicable agreement, the competent courts will be seized in accordance with French law. For consumers, the legal rules of territorial jurisdiction apply (court of the Customer's domicile). For professionals, exclusive jurisdiction of the Paris courts.

MentorShow SAS — 25 rue de Ponthieu, 75008 Paris — RCS Paris 881 732 135 — info@mentorshow.com