Terms of Sale and Use

PREAMBLE

These Terms of Sale and Use (hereinafter the "Terms") are provided by MentorShow, a French simplified joint-stock company (société par actions simplifiée) with a share capital of €194.45, registered with the Paris Trade and Companies Register (RCS Paris) under number 881 732 135, with its registered office at 25 rue de Ponthieu, 75008 Paris, France, represented by Léo Dubert in his capacity as President.

Any use of the Site or the Application constitutes full and unconditional acceptance of these Terms.

ARTICLE 1 – DEFINITIONS

The terms below, when capitalized, have the meaning given to them in this article throughout these Terms.

Account: the personal, secure space created by the Client upon registration.

Application: the MentorShow mobile application available on the App Store and Google Play Store.

Client: any adult individual or legal entity using MentorShow's Services.

Coach: an independent provider offering coaching sessions as part of the MentorCoaching service.

Course: digital educational content in video format, provided by a Mentor or Coach.

Mentor: an independent expert who has recorded a Course on the platform.

Personalized Program: an individualized content pathway compiled from existing Courses, where applicable with the assistance of artificial intelligence.

Service(s): all services offered by MentorShow via the Site and the Application.

Site: the website accessible at www.mentorshow.com, including its subdomains.

Subscription: recurring access to the Services, purchased by the Client for the billing period displayed at the time of purchase (for example monthly, quarterly or annual).

User: any person visiting the Site, whether or not they are a Client.

ARTICLE 2 – PURPOSE

These Terms define the conditions of access to MentorShow's Services, the terms of online sale, and the rights and obligations of the parties, from order to delivery of the Service.

ARTICLE 3 – DESCRIPTION OF THE SERVICES

MentorShow is a platform providing access to digital educational content covering a variety of topics: gastronomy, arts, sports, science, well-being, personal development, and more. Courses are produced by independent partner Mentors and Coaches.

MentorShow is not a training organization within the meaning of applicable regulations. It does not carry out any training activity and does not award any diploma or state-recognized qualification. Its role is limited to connecting Clients with partner Mentors/Coaches.

Course content is provided for informational and educational purposes only. It is not necessarily updated to reflect the latest developments applicable in each field.

ARTICLE 4 – USE OF ARTIFICIAL INTELLIGENCE

Certain Courses may be subject to AI-generated voice dubbing and lip-sync, in particular to make them available in other languages. Any dubbed version is flagged to the Client as an "AI-Dubbed Version" before viewing.

Certain Personalized Programs may be compiled with the assistance of artificial intelligence based on the content of existing Courses. This information is communicated to the Client in the program provided, as well as at the time of subscription.

MentorShow may use artificial intelligence to handle all or part of the requests submitted to its customer service. The Client is informed at the time of the exchange when the response is generated by artificial intelligence without prior human intervention.

ARTICLE 5 – NATURE OF THE SERVICES AND WARNING

MentorShow's Services fall within the scope of personal development and educational support. They do not, under any circumstances, constitute:

— a medical or paramedical act;

— psychotherapy or regulated psychological support;

— a diagnosis, treatment, or medical prescription.

Coaches are not healthcare professionals within the meaning of applicable regulations. The Client remains solely responsible for their health, their personal decisions, and, where applicable, for seeking the assistance of a qualified healthcare professional.

⚠ In the event of psychological or physical distress, the Client is invited to consult a healthcare professional without delay or to contact emergency services (911, or 988 for the Suicide & Crisis Lifeline).

ARTICLE 6 – REGISTRATION AND CLIENT ACCOUNT

6.1 Access requirements

Registration is open to any adult individual with legal capacity, or to any legal entity. Minors aged 16 to 18 may access the Services subject to the prior, express consent of their parent or legal guardian. MentorShow shall not be held liable in the event of fraudulent registration.

6.2 Account creation

The Client may create an account by providing an email address and password, or via a Facebook or Google account. A Client may not open more than one account. The Account is strictly personal, non-transferable, and may not be shared.

6.3 Security of credentials

The Client is responsible for keeping their credentials confidential. In the event of a lost or forgotten password, the password may be reset from the Site. MentorShow shall not be held liable for fraudulent use resulting from the Client's negligence.

6.4 Account suspension and termination

MentorShow reserves the right to suspend or delete the account of any Client who has failed to comply with their obligations or has engaged in fraudulent practices, without prejudice to any claim for damages.

ARTICLE 7 – DESCRIPTION OF THE OFFERS

7.1 Individual Courses (offer no longer available for purchase)

This offer is no longer available for purchase. Clients who previously purchased an individual Course retain access to the corresponding content for as long as it remains available in the MentorShow catalog. This access does not constitute a lifetime right of access: MentorShow reserves the right to remove a Course from its catalog, in particular in the event of the termination of its partnership with the relevant Mentor, without this giving rise to any refund or compensation, subject to MentorShow informing the Client by email in advance where reasonably possible.

7.2 Unlimited Pass Subscription

The Unlimited Pass grants access to the entire catalog of Courses, as well as to content added during the term of the Subscription. The Client acknowledges that access relates to an evolving service and not a fixed catalog: MentorShow may modify the catalog at any time (by adding, removing, or updating Courses) without this giving rise to a refund, provided that the overall Service remains consistent with its description.

The Subscription is offered for the billing periods displayed at the time of purchase. It automatically renews under the conditions set out in Article 12.

The Client may cancel at any time from their personal account before the renewal date; cancellation takes effect at the end of the current period (see Article 12).

Subscriptions purchased directly via the Site benefit from the refund terms set out in Article 11. Subscriptions purchased via the Apple App Store or Google Play Store are subject to the terms specific to those platforms regarding payment, renewal, and refunds; such transactions are concluded directly between the Client and the relevant platform, and MentorShow is not a party to them.

7.3 MentorShow Plus

The MentorShow Plus subscription includes the entire Unlimited Pass, supplemented by group coaching sessions, the number of which is defined by the subscribed offer. MentorShow reserves the right to adapt the organization, format, and scheduling of sessions, without this affecting the overall nature of the Service.

The Subscription is monthly or annual. It automatically renews at its expiration date at the then-current rate, following prior notice by email. The Client may cancel at any time from their personal account before the renewal date; cancellation takes effect at the end of the current period (see Article 12).

Subscriptions purchased directly via the Site benefit from the refund terms set out in Article 11.

Subscriptions purchased via the Apple App Store or Google Play Store are subject to the terms specific to those platforms regarding payment, renewal, and refunds; such transactions are concluded directly between the Client and the relevant platform, and MentorShow is not a party to them.

7.4 MentorCoaching

The MentorCoaching service includes the entire MentorShow Plus offer, supplemented by individual coaching sessions, the number of which is defined by the subscribed offer.

MentorShow reserves the right to adapt the organization, format, and scheduling of individual sessions, without this affecting the overall nature of the Service.

If an individual session is canceled less than 24 hours before its scheduled time, or in the event of an unexcused absence, the corresponding credit is forfeited. In the event of duly justified force majeure, assessed by MentorShow on a case-by-case basis, the session is rescheduled within the current Subscription period; if that period has ended, the credit is lost unless MentorShow decides otherwise.

The Subscription is monthly or annual. It automatically renews at its expiration date at the then-current rate, following prior notice by email. The Client may cancel at any time from their personal account before the renewal date; cancellation takes effect at the end of the current period (see Article 12).

Subscriptions purchased directly via the Site benefit from the refund terms set out in Article 11.

Subscriptions purchased via the Apple App Store or Google Play Store are subject to the terms specific to those platforms regarding payment, renewal, and refunds; such transactions are concluded directly between the Client and the relevant platform, and MentorShow is not a party to them.

ARTICLE 8 – ORDERS

Orders may be placed 24/7 via the Site or the Application.

If a Course becomes unavailable after an order has been placed, MentorShow will notify the Client by email as soon as possible. The Client may then choose between:

— retaining access to the Unlimited Pass; or

— a full refund of the price paid, within a maximum of 14 calendar days.

MentorShow reserves the right to refuse any order for legitimate reasons.

For any questions: info@mentorshow.com.

ARTICLE 9 – PRICES

Prices are indicated in US Dollars (USD). The price applicable is the one displayed at the time the Client confirms the order.

MentorShow reserves the right to change its prices at any time; such changes will not apply to orders already confirmed.

Promotional offers are indicated before final confirmation of the order.

9.1 Introductory prices

Certain offers include an introductory price for the first billing period(s). The duration of the introductory price, the regular price that applies afterwards and the billing frequency are displayed before the order is confirmed and recalled in the order confirmation email. At the end of the introductory period, the Subscription automatically renews at the regular price unless the Client cancels before the renewal date. MentorShow notifies the Client before the first charge at the regular price, as set out in Article 12.

9.2 Offer testing

MentorShow may offer different prices, introductory offers or billing frequencies to different Clients, including on a test basis. Each Client's Subscription is governed by the price, billing frequency and conditions displayed at the time of their purchase and recalled in their confirmation email.

ARTICLE 10 – PAYMENT

Payment is due immediately upon placing the order.

Payment is made by credit card or PayPal via a secure payment server (SSL protocol).

Bank details are not processed through MentorShow's own servers. An electronic invoice is sent to the Client after each successful payment.

ARTICLE 11 – RIGHT OF WITHDRAWAL

Under Articles L.221-18 et seq. of the French Consumer Code, the Client may benefit from a right of withdrawal under the conditions provided by law.

In addition, as part of its commercial policy, MentorShow allows its Clients to withdraw and obtain a refund within 14 days from the date of subscription, including where the digital content has already been accessed or consumed. The 14-day refund window applies only to the initial subscription and runs from the date of the first payment. It does not apply to renewal charges.

Requests for withdrawal must be submitted via the dedicated online form, accessible from the Site's help center, indicating the email address associated with the MentorShow account used for the purchase.

Subject to compliance with this time limit, MentorShow will refund the amounts paid within 7 calendar days of receiving the request, plus any additional time required by the Client's bank. The Subscription is then automatically canceled with no further action required.

This withdrawal option constitutes a commercial guarantee granted by MentorShow, independent of the legal provisions relating to the right of withdrawal.

MentorShow reserves the right to refuse a refund request in the event of manifestly abusive use of the Service, in particular in the event of excessive consumption of content prior to the withdrawal request.

Subscriptions purchased through third-party platforms (App Store, Google Play) are not covered by this policy and remain subject to the refund conditions specific to those platforms. MentorShow is not involved in the management of payments, refunds, or disputes related to such transactions.

ARTICLE 12 – SUBSCRIPTION RENEWAL AND CANCELLATION

Every Subscription automatically renews at the end of its term at the then-current rate. By subscribing, the Client provides express consent to this automatic renewal, as clearly indicated at the time of purchase.

Before renewal, MentorShow sends the Client an email stating the renewal date, the amount to be charged, the billing frequency and a direct link to cancel:

(a) quarterly and annual Subscriptions: no earlier than three months and no later than one month before the renewal date;

(b) monthly Subscriptions: at least once per year.

Cancellation may be carried out at any time, free of charge and directly online, from the Client's personal account, by following these steps: log in to the Account, go to "Manage my subscription" from the profile page, then select "Cancel" and follow the steps indicated. Cancellation takes effect at the end of the current period, up to the day before the Subscription's anniversary date. The Client acknowledges that subscribing to a Subscription constitutes a recurring payment commitment until cancellation.

If a recurring payment attempt fails, MentorShow will attempt to collect payment for up to 30 days from the failed charge date. If payment is not successfully collected within that period, access to the Subscription will be suspended and no further charge will be made for that billing period, without prejudice to any amounts already due.

No partial refund is granted in the event of cancellation during a Subscription period, except where the right of withdrawal is exercised under the conditions of Article 11.

ARTICLE 13 – LIABILITY

MentorShow undertakes to perform its obligations in accordance with applicable law. MentorShow shall not be held liable for damages resulting from:

— use of the Services that does not comply with these Terms;

— an unforeseeable act attributable to a third party;

— an event of force majeure;

— internet network disruptions beyond MentorShow's control.

MentorShow shall not be liable for any indirect damages, including loss of data, loss of revenue, harm to reputation, or business damages resulting from the use of its Services, to the extent permitted by law.

To the maximum extent permitted by applicable law, MentorShow's total liability arising out of or relating to these Terms shall not exceed the amount the Client has paid to MentorShow in the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages or liability, so some of the foregoing limitations may not apply to the Client.

Nothing in these Terms deprives the Client of any mandatory legal rights they hold as a consumer.

ARTICLE 14 – FORCE MAJEURE

Neither party shall be held liable for failure to perform its contractual obligations in the event of force majeure within the meaning of Article 1218 of the French Civil Code. The affected party shall inform the other party within 10 business days. If the situation continues for more than 3 months, either party may terminate the contract.

ARTICLE 15 – PERSONAL DATA

MentorShow is responsible for processing its Clients' personal data. The data collected is used for: account and order management, delivery of the Services, customer relations, sending targeted marketing communications, and improving the Services.

In accordance with Regulation (EU) 2016/679 (GDPR), the Client has the following rights: access, rectification, erasure ("right to be forgotten"), objection, restriction of processing, and data portability. The Client may also provide instructions regarding the storage and disclosure of their data after their death.

To exercise these rights: info@mentorshow.com (please attach a copy of an identity document). Full privacy policy: https://mentorshow.com/en/politique-confidentialite

ARTICLE 16 – COOKIES

MentorShow uses cookies and trackers to improve the user experience, ensure the shopping cart functions properly, and analyze use of the Site. The Client may configure their preferences via their browser or the settings tools available on the Site, in accordance with recommendations from the CNIL, the French data protection authority (www.cnil.fr).

ARTICLE 17 – INTELLECTUAL PROPERTY

All content on the Site and the Application (text, videos, images, graphics, sound, databases) is protected by copyright and intellectual property law. Only private use is permitted. Any reproduction, representation, or commercial exploitation without MentorShow's prior authorization is strictly prohibited and constitutes infringement.

The "MENTORSHOW" trademark is owned and protected by MentorShow. Any reproduction or use, even partial, is prohibited without prior written authorization.

ARTICLE 18 – SEVERABILITY

If one or more clauses of these Terms are held to be void or unenforceable under any law, regulation, or court decision, the remaining clauses shall remain fully applicable.

ARTICLE 19 – DURATION AND MODIFICATION

These Terms apply for as long as the Services remain online. MentorShow reserves the right to modify them at any time. The applicable Terms are those in effect on the date of the order. Any modification will be brought to Clients' attention by email or notification on the Site.

ARTICLE 20 – GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

In the event of a dispute, the Client is invited to contact MentorShow first to seek an amicable resolution:

— Email: info@mentorshow.com

— Phone: +33 1 89 62 53 33 (toll-free call, Monday to Friday)

20.1 Governing law and jurisdiction

These Terms and any dispute arising out of or relating to them shall be governed by the laws of France, without regard to conflict of law principles.

Except as set forth in Section 20.2 (Arbitration and Class Action Waiver) below, any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Paris, France.

Nothing in these Terms shall deprive a consumer of any mandatory rights or protections afforded under the laws applicable to them that cannot lawfully be waived by contract.

20.2 Arbitration and Class Action Waiver

Any dispute arising out of or relating to these Terms shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court.

You and MentorShow each waive any right to a jury trial and to participate in a class action, class arbitration, or representative action.

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to info@mentorshow.com, after which this arbitration provision will not apply to you.

MentorShow SAS — 25 rue de Ponthieu, 75008 Paris, France — RCS Paris 881 732 135 — info@mentorshow.com