These Applications are operated by MentorShow, a simplified joint-stock company (SAS) with a capital of €218.24, registered in the Paris Trade and Companies Register under number 881732135, with its registered office located at 25 rue de Ponthieu, 75008 Paris, represented by Léo Dubert as President, duly authorized for the purposes hereof.
Hereinafter referred to as “MentorShow.”
These General Terms and Conditions of Sale, hereinafter referred to as “the GTC” or “the General Terms and Conditions of Sale,” apply to the use and orders for services placed with MentorShow for all services on the site accessible at https://mentorshow.com/, hereinafter referred to as “the Site,” or on the Application hereinafter referred to as “the Application,” by individuals or legal entities, hereinafter referred to as “the Client(s)” or “the Users.”
Any Client registering agrees to comply with them in their entirety and without the possibility of derogation for any reason whatsoever.
The terms below, when written with an uppercase letter, have the meaning assigned to them in these definitions for all General Terms of Use of the site www.mentorshow.com and its Applications (mobile/tablets).
MentorShow is a Site and an Application providing a marketplace for the availability of Training covering various themes and provided by partner Mentors and Coaches. The Site and the Application offer a service granting access to a library of training covering a wide range of themes (gastronomy, painting, art, lifestyle, science and technology, sports, the art of magic and performance, well-being, personal development, etc.).
These General Terms and Conditions of Sale express the entirety of the parties’ obligations. In this sense, the Client or the User is deemed to accept unreservedly all the provisions set forth in these General Terms and Conditions of Sale. MentorShow commits to respecting its role as a reseller within the framework of these conditions.
MentorShow reserves the right to modify these General Terms and Conditions of Sale at any time and to inform the Client. However, the GTC applicable to the order placed by a Client on MentorShow’s Site are those accepted by the Client at the time of placing the order.
These General Conditions govern the availability of Services at the time the Client places an order.
By clicking on “Pay,” the Client agrees to the General Terms & Conditions. This constitutes an irrevocable acceptance, which can only be contested in the specific cases outlined under the “Right of Withdrawal” section of these Terms. By proceeding, the Client confirms that they have read, understood, and accepted these Terms.
The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of the parties in the context of the online sale of services offered by MentorShow to the Client, from the order to the delivery of the Service.
The Services are presented on the Site and on the Application with a precise description. The information, characteristics, descriptions, and graphics presented on the Site or in emails sent by MentorShow are provided for informational purposes only. However, it is possible that the perception of the Service(s) does not fully correspond to the presentation.
MentorShow cannot be held responsible in any way for the content of the Training offered or their suitability for the purpose sought by the Client. The Client remains solely responsible for the Training they choose and for the use they wish to make of it.
The Company is not a training center and cannot be considered as such. It does not engage in any training activity and does not provide expertise in any of the covered areas, and therefore cannot give any personalized advice to its Clients. On the contrary, MentorShow reminds its Clients that it is their responsibility to assess the relevance of the selected Training concerning the chosen purpose.
The Service it provides through the Site is merely a connection with a trainer and/or an expert, the Mentor and/or the Coach, and cannot be interpreted as a training organization, and as such cannot award diplomas or any other title recognized by the State.
MentorShow reminds that all Training available on the site is of purely informative value, intended for anyone interested. The content of this Training is not necessarily updated to reflect the latest developments applicable in the covered area.
MentorShow will not incur any liability for any indirect damages resulting from these terms, notably in respect of damages or expenses that may arise from the purchase of the Services. MentorShow shall not be responsible for any loss of data, files, or damages as defined in the previous paragraph.
4.1 Client Registration
Registration for the Service is open to any individual of legal age and capacity or any legal entity. However, minors aged between 16 and 18 may benefit from the services offered by the Site, subject to validation by one of their parents or legal guardians.
In case of fraud in the registration by a minor posing as an adult, parents cannot hold MentorShow liable for their child’s access to the Site.
The Client can register directly by providing their email address and a password, or via an account opened with Facebook or Google.
No individual or legal entity can open multiple accounts on the Site. The use of an account is strictly personal.
Furthermore, the Company reserves the right to take legal action and seek damages against anyone who has attempted to cheat, deceive, or fraudulently use the Company’s Services or generate benefits in a fraudulent or unfair manner.
4.2 Information on the Identifier and Connection
A Client who opens an account on the site www.mentorshow.com or on the Application, and by this fact, accepts the GTC/GTU described herein, is the holder of this account and accesses it via an identifier and a password chosen by the Client. This password can be modified in the account settings interface by the Client on their personal account.
The identifier/password combination is strictly personal. It is therefore the Client’s responsibility to ensure the confidentiality of this combination that allows access to the service.
In case of loss and/or forgetting of the password, the account holder may request a password reset from the Site.
The Client also agrees not to disclose these identification and password details to any other person, nor to lend, give, sell, or, in general, make the account and/or password available to a third party for any reason whatsoever. Otherwise, MentorShow’s liability cannot be engaged in case of fraudulent use of this information.
In the event of fraudulent use of the Client’s login identifiers due to fault or negligence attributable to them or to one of the employees under their control or hierarchical authority, the Client will be liable to the Company for any loss or deterioration of data of any kind and, more generally, for any damage suffered due to the use of the service not in accordance with the rules set forth in these general conditions.
6.1 El pago se realiza con tarjeta de crédito en el sitio seguro. Por lo tanto, la transacción se realiza fuera del Sitio www.mentorshow.com de tal manera que ni un tercero ni la empresa MentorShow pueden leer los datos relacionados con la tarjeta bancaria utilizada.
6.2 La empresa MentorShow establece una factura que será entregada al Cliente de forma electrónica, salvo que el Cliente solicite expresamente que la factura sea comunicada a su cargo por otro medio.
6.3 Los precios indicados en el Sitio y en la Aplicación están sujetos a cambios en cualquier momento. Los precios reflejan la tasa de IVA francesa aplicable en el momento del pedido, y cualquier cambio en la tasa de IVA se aplicará automáticamente al precio de los servicios presentados en el Sitio en la fecha estipulada por el decreto de aplicación. Sin embargo, los precios no podrán ser modificados una vez que se haya realizado el pedido por parte del Cliente.
6.4 MentorShow se reserva el derecho de modificar el precio de renovación de sus suscripciones. En caso de que se produzca un cambio en el precio de renovación, MentorShow informará al Cliente con antelación suficiente antes de la fecha de renovación de la suscripción. El Cliente tendrá la posibilidad de desactivar la renovación automática de su suscripción antes de que el cambio de precio entre en vigor. Si el Cliente no desactiva la renovación automática, se entenderá que acepta el nuevo precio de renovación.
En vista de la naturaleza del servicio prestado por la Compañía MentorShow, y de acuerdo con el Artículo L.121-21-8 párrafos 1 y 13 del Código del Consumidor: «El derecho de desistimiento no puede ejercerse para contratos:
La prestación de servicios íntegramente realizados antes de la finalización del plazo de desistimiento y cuya prestación haya comenzado después del consentimiento previo expreso del consumidor y renuncia expresa a su derecho de desistimiento;
El suministro de contenidos digitales no facilitados en un soporte tangible, cuya ejecución haya comenzado previo consentimiento expreso y previo del consumidor y renuncia expresa a su derecho de desistimiento. «
Además, de acuerdo con el artículo L121-20-2 del Código del Consumidor: «El derecho de desistimiento no puede ejercerse, a menos que las partes hayan acordado lo contrario, para los contratos:
Para la prestación de servicios cuya ejecución se haya iniciado, con el consentimiento del consumidor, antes de que finalice el plazo de siete días claros ”, no se podrá realizar devolución alguna, independientemente del avance del proyecto. Cliente.
De hecho, el contenido digital es accesible inmediatamente después del pago por parte del Cliente. El precio se paga por encargo, al recibirlo un Gerente comienza a procesar el archivo.
Como resultado, la ejecución del contrato comienza tan pronto como se finaliza el pago.
Sin embargo, los clientes que deseen recibir un reembolso por sus cursos o su Pase de acceso completo, pueden hacerlo si lo solicitan dentro de los 14 días posteriores a la fecha de su compra enviando su solicitud de reembolso.
El cliente puede realizar su solicitud de reembolso en esta página indicando la siguiente información:
Correo electrónico asociado con su cuenta MentorShow
El nombre del curso en línea por el que el cliente desea un reembolso.
Una vez recibida la solicitud, se reembolsará al cliente las cantidades abonadas en un plazo de 7 días naturales.
A los titulares de un Pase de acceso completo se les reembolsará el importe de la suscripción en un plazo de 7 días calendario y se cancelará la suscripción sin que tengan que solicitarla específicamente.
Prices are indicated in euros ou USD, including all taxes, and are only applicable on the date the Client’s order is validated.
Prices displayed on the Site and the Application are subject to change at any time. Prices take into account the French VAT applicable on the day of the order, and any change in the legal VAT rate will be automatically reflected in the price of the services presented on the Site as of the date specified by the applicable decree. However, prices cannot be changed once the Client’s order has been placed.
Prices do not take into account any promotional offers or personal discounts, which are indicated before the final validation of the order.
The Annual Unlimited Pass comes with the convenience of automatic renewal, ensuring continuous access to services. MentorShow reserves the right to modify the renewal price of any subscription, subject to prior notice to the Client. Any change in price will be communicated to the Client via email at least 30 days before the subscription’s renewal date.
The Client may choose to disable the automatic renewal of their subscription at any time by accessing their member account or by contacting customer service via email prior to the new price’s effective date. If automatic renewal is not disabled or the subscription is not canceled before the new price’s effective date, the Client is deemed to have accepted the updated renewal price.
In the event that automatic renewal is deactivated or the subscription is canceled due to a price change, the Client will retain access to the services until the end of the current subscription period, without the new price being applied.
Services are payable in euros or USD on the day of the order, and payment is made by credit card directly on the secure bank servers chosen by MentorShow; the Client’s banking details do not pass through the Site.
The banking details provided during the payment process are protected by an SSL (Secure Socket Layer) encryption process. This ensures that the details are not accessible to third parties.
The Client’s order is recorded and validated once the payment has been accepted by the bank.
The Client’s account will be charged the corresponding amount only when (i) the data of the credit card used have been verified and (ii) the charge has been accepted by the issuing bank.
The order validated by the Client will only be considered effective once the secure payment center has approved the transaction.
MentorShow will issue an invoice, which will be sent to the Client in digital format unless the Client explicitly requests to receive the invoice by another means at their own expense.
In the context of distance selling and in accordance with the provisions of the Consumer Code, the Client, who subscribes via the website https://mentorshow.com, has a period of fourteen full days to exercise their right of withdrawal without penalty. This period begins from the day the Client initially subscribes to the Services.
The cancellation request can be made by contacting the email address provided on the Site, which will inform the Client of the necessary steps to follow, including specifying the name of the Online Course for which the Client wishes to receive a refund.
Once the request is received, MentorShow will refund the amounts paid by the Client within 7 calendar days, in addition to the refund processing time specific to each bank.
The right of withdrawal is excluded, in accordance with Article L221-28 13° of the Consumer Code, in the following cases:
In this case, the digital content is accessible immediately after payment by the Client. As a result, the execution of the contract begins as soon as payment is finalized.
However, Clients wishing to obtain a refund for their individual Course(s), their “Unlimited Pass,” or their subscription to the MentorCoaching Service may do so by simple request within 14 days of the date of purchase, by sending their refund request as indicated above.
Holders of an “Unlimited Pass” or a MentorCoaching subscription will be refunded the subscription amount within 7 calendar days and their subscription will be canceled without needing to make a specific request.
All the above provisions do not apply to a subscription made through a third party (for example, via the Apple App Store or Google Play Store), in which case the applicable refund policy of the third party marketplace will apply, unless explicitly stated otherwise by MentorShow. Unless explicitly stated otherwise by MentorShow, the third-party marketplace will be solely responsible for refunds in accordance with its refund policy, and MentorShow will have no obligation to refund. MentorShow disclaims all liability related to a third-party marketplace’s refund policy or its compliance or non-compliance with that policy.
11.1 En caso de incumplimiento de los TyC / TyC, la Compañía podrá cancelar unilateralmente y sin demora el registro de cualquier Cliente o la cuenta de cualquier Formador y / o Experto, mediante simple notificación electrónica, sin perjuicio de los daños en los que se pueda incurrir. la Compañía podría reclamar una indemnización por el incumplimiento.
11.2. No se puede buscar la responsabilidad de la empresa WeMentor por ningún daño directo o indirecto, material o inmaterial, patrimonial, extra patrimonial o moral, financiero o comercial, incluidos los relacionados pero no solo limitados a:
cualquier pérdida sufrida;
cualquier ganancia perdida;
cualquier daño a la reputación o al crédito;
cualquier costo y gasto incurrido;
cualquier devaluación;
cualquier otro impacto profesional.
11.3 La información y la documentación que aparecen en este sitio accesible por este sitio provienen de fuentes profesionales. Sin embargo, esta información y documentación pueden contener inexactitudes. WeMentor se reserva el derecho de corregirlos tan pronto como se le comuniquen estos errores.
El uso de la información y Documentación disponible en este sitio se realiza bajo la plena y exclusiva responsabilidad del Usuario, quien asume todas las consecuencias que de ello pudieran derivarse, sin que la responsabilidad de la empresa WeMentor pueda ser buscada al respecto, y sin recurso contra este último.
WeMentor no se hace responsable de ningún daño de cualquier tipo que resulte de la interpretación o el uso de la información y la Documentación disponibles en este sitio.
Neither party shall be deemed to have failed in its contractual obligations insofar as their performance is delayed, hindered, or prevented by a fortuitous event or force majeure.
A fortuitous event or force majeure is understood to mean any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties, and which cannot be prevented by the latter, despite all reasonably possible efforts.
The party affected by such circumstances shall notify the other within ten business days from the date it became aware of them.
The two parties will then come together within one month, except in the case of force majeure, to assess the impact of the event and agree on the conditions under which the contract will be continued.
If the force majeure event lasts longer than three months, these terms and conditions may be terminated by the affected party.
Expressly, in addition to those typically recognized by French courts, force majeure or fortuitous events include:
The Data Controller for Clients’ personal data is MentorShow.
The information collected by MentorShow directly from the Client during their registration or use of the website and Application is processed to manage and monitor customer orders, deliver the ordered Courses, and communicate regarding orders, products, and targeted promotional offers.
In accordance with Regulation (EU) 2016/679 on the protection of personal data, visitors or Clients of the site and Application have the following rights regarding their data: right of access, right of rectification, right to erasure (right to be forgotten), right to object, right to restrict processing, and right to data portability.
Clients may also define instructions regarding the retention, deletion, and communication of their personal data after their death.
To exercise these rights, please contact info@mentorshow and attach a copy of your ID.
The Client agrees to be listed on MentorShow’s client reference list for commercial reference purposes. To improve the relevance of its services, MentorShow may collect statistical and non-personal information about the use of the Services and Site/Application (frequency of use, quantity and type of data entered).
In no case does the Site collect data that could identify each individual user.
MentorShow’s privacy policy is accessible at the following URL: https://mentorshow.com/privacy-policy.
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14.1 Sean cuales sean y con excepción de los pertenecientes a terceros, todos los Servicios, formación y contenidos ofrecidos y publicados en el sitio www.mentorshow.com (en particular la Documentación, información, datos y bases de datos , software, videos, bandas sonoras, fotografías, ilustraciones, logotipos y marcas, etc.) son propiedad plena, íntegra y exclusiva de WeMentor.
Cualquier acto de adaptación, alteración, representación, copia, reproducción, uso, distribución, exhibición o explotación, total o parcial, de cualquier elemento presente en el sitio www.mentorshow. com está estrictamente prohibido el uso de cualquier proceso o medio, ya sea un servicio o contenido perteneciente a la empresa WeMentor o a cualquier tercero y salvo autorización previo y expreso exclusivamente entregado por el Sitio.
14.2 WeMentor se exime de toda responsabilidad en caso de violación de cualquier derecho de un tercero y perpetrado debido a cualquier acto o uso indebido por parte de un Usuario o un tercero de los Servicios ofrecidos, desde contenido del Sitio o Documentación publicada.
14.3 Cada Usuario del Sitio otorga a MentorShow el derecho no exclusivo de representar y reproducir el contenido que publica en el sitio, y en particular los comentarios y críticas que pueda realizar.
14.4 La marca “MENTORSHOW”, propiedad y protegida por la Compañía WEMENTOR SASU, y como tal, cualquier representación y / o reproducción y / o explotación, ya sea parcial o total, está totalmente prohibida. Cualquiera que viole el respeto a los derechos de propiedad intelectual está sujeto a sanciones.
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Si alguna de las disposiciones de estas Condiciones es declarada nula y sin efecto, se considerará no escrita, sin dejar sin efecto todas las condiciones.
Si es necesario, WeMentor se reserva el derecho de realizar cambios en dichas estipulaciones. Todas las demás estipulaciones conservan su fuerza vinculante y sus efectos.
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Un changement de législation, de réglementation ou une décision de justice rendant une ou plusieurs clauses de ces Conditions Générales de Vente nulle et non avenue ne saurait affecter la validité des présentes Conditions Générales de Vente. Un tel changement ou constat ne pourrait en aucun cas permettre au Client ou à l’Utilisateur de ne pas respecter ces Conditions générales de vente.
Si une condition n’était pas explicitement mentionnée, elle serait considérée comme régie par les usages en vigueur dans le secteur de la vente à distance dont les sociétés ont siège en France.
Les relations entre la société MentorShow et le Client ou l’Utilisateur sont régies exclusivement par les présentes conditions à l’exclusion de toute autre condition figurant sur le Site.
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Tanto este Sitio como los términos y condiciones de su uso se rigen por la ley francesa, independientemente del lugar de uso.
Cualquier disputa dará lugar antes de cualquier acción judicial a una fase de mediación durante la cual las partes intentarán llegar a un acuerdo sobre la disputa entre ellas.
En caso de una posible disputa, y luego del fracaso de cualquier intento de encontrar una solución amistosa, las partes deberán someter la disputa a un árbitro debidamente autorizado para manejar las disputas en el asunto.
Los costos asociados con el arbitraje serán asumidos a la mitad por cada una de las partes y serán pagados directamente al árbitro.
Para cualquier pregunta relacionada con estos Términos de uso del Sitio, puede escribirnos a la siguiente dirección: info@mentorshow.com
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Les ventes des Services et Formations de la société MentorShow sont soumises à la loi française. Dans le cas d’un Client particulier, tout litige relatif à l’existence, l’interprétation, l’exécution ou la rupture du contrat conclu entre MentorShow et le Client, même en cas de pluralité de défendeurs, sera, à défaut d’accord amiable, de la compétence exclusive du tribunal du domicile du Client.
MentorShow et le Client s’engagent à la recherche d’une solution amiable avant toute action en justice devant les tribunaux compétents.
En vertu de l’article L. 612-1 du Code de la consommation « Tout consommateur a le droit de recourir gratuitement à un médiateur de la consommation en vue de la résiliation amiable du litige qui l’oppose à un professionnel. ». Sont visés les litiges de nature contractuelle, portant sur l’exécution d’un contrat de vente ou de fourniture de services, opposant un consommateur à un professionnel.
MentorShow adhère au Service du Médiateur du e-commerce de la FEVAD (Fédération du e-commerce et de la vente à distance) dont les coordonnées sont les suivantes : 60 Rue La Boétie – 75008 Paris – http://www.mediateurfevad.fr.
Dans le cas d’un Client professionnel, tout litige relatif à l’existence, l’interprétation, l’exécution ou la rupture du contrat conclu entre MentorShow et le Client, même en cas de pluralité de défendeurs, sera, à défaut d’accord amiable, de la compétence exclusive des tribunaux de Paris.
Mise à jour le 19/04/2024