These Applications are operated by MentorShow, a simplified joint-stock company (SAS) with a capital of €218.24, registered in the Paris Trade and Companies Register under number 881732135, with its registered office located at 25 rue de Ponthieu, 75008 Paris, represented by Léo Dubert as President, duly authorized for the purposes hereof.
Hereinafter referred to as “MentorShow.”
These General Terms and Conditions of Sale, hereinafter referred to as “the GTC” or “the General Terms and Conditions of Sale,” apply to the use and orders for services placed with MentorShow for all services on the site accessible at https://mentorshow.com/, hereinafter referred to as “the Site,” or on the Application hereinafter referred to as “the Application,” by individuals or legal entities, hereinafter referred to as “the Client(s)” or “the Users.”
Any Client registering agrees to comply with them in their entirety and without the possibility of derogation for any reason whatsoever.
The terms below, when written with an uppercase letter, have the meaning assigned to them in these definitions for all General Terms of Use of the site www.mentorshow.com and its Applications (mobile/tablets).
MentorShow is a Site and an Application providing a marketplace for the availability of Training covering various themes and provided by partner Mentors and Coaches. The Site and the Application offer a service granting access to a library of training covering a wide range of themes (gastronomy, painting, art, lifestyle, science and technology, sports, the art of magic and performance, well-being, personal development, etc.).
These General Terms and Conditions of Sale express the entirety of the parties’ obligations. In this sense, the Client or the User is deemed to accept unreservedly all the provisions set forth in these General Terms and Conditions of Sale. MentorShow commits to respecting its role as a reseller within the framework of these conditions.
MentorShow reserves the right to modify these General Terms and Conditions of Sale at any time and to inform the Client. However, the GTC applicable to the order placed by a Client on MentorShow’s Site are those accepted by the Client at the time of placing the order.
These General Conditions govern the availability of Services at the time the Client places an order.
By clicking on “Pay,” the Client agrees to the General Terms & Conditions. This constitutes an irrevocable acceptance, which can only be contested in the specific cases outlined under the “Right of Withdrawal” section of these Terms. By proceeding, the Client confirms that they have read, understood, and accepted these Terms.
The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of the parties in the context of the online sale of services offered by MentorShow to the Client, from the order to the delivery of the Service.
The Services are presented on the Site and on the Application with a precise description. The information, characteristics, descriptions, and graphics presented on the Site or in emails sent by MentorShow are provided for informational purposes only. However, it is possible that the perception of the Service(s) does not fully correspond to the presentation.
MentorShow cannot be held responsible in any way for the content of the Training offered or their suitability for the purpose sought by the Client. The Client remains solely responsible for the Training they choose and for the use they wish to make of it.
The Company is not a training center and cannot be considered as such. It does not engage in any training activity and does not provide expertise in any of the covered areas, and therefore cannot give any personalized advice to its Clients. On the contrary, MentorShow reminds its Clients that it is their responsibility to assess the relevance of the selected Training concerning the chosen purpose.
The Service it provides through the Site is merely a connection with a trainer and/or an expert, the Mentor and/or the Coach, and cannot be interpreted as a training organization, and as such cannot award diplomas or any other title recognized by the State.
MentorShow reminds that all Training available on the site is of purely informative value, intended for anyone interested. The content of this Training is not necessarily updated to reflect the latest developments applicable in the covered area.
MentorShow will not incur any liability for any indirect damages resulting from these terms, notably in respect of damages or expenses that may arise from the purchase of the Services. MentorShow shall not be responsible for any loss of data, files, or damages as defined in the previous paragraph.
4.1 Client Registration
Registration for the Service is open to any individual of legal age and capacity or any legal entity. However, minors aged between 16 and 18 may benefit from the services offered by the Site, subject to validation by one of their parents or legal guardians.
In case of fraud in the registration by a minor posing as an adult, parents cannot hold MentorShow liable for their child’s access to the Site.
The Client can register directly by providing their email address and a password, or via an account opened with Facebook or Google.
No individual or legal entity can open multiple accounts on the Site. The use of an account is strictly personal.
Furthermore, the Company reserves the right to take legal action and seek damages against anyone who has attempted to cheat, deceive, or fraudulently use the Company’s Services or generate benefits in a fraudulent or unfair manner.
4.2 Information on the Identifier and Connection
A Client who opens an account on the site www.mentorshow.com or on the Application, and by this fact, accepts the GTC/GTU described herein, is the holder of this account and accesses it via an identifier and a password chosen by the Client. This password can be modified in the account settings interface by the Client on their personal account.
The identifier/password combination is strictly personal. It is therefore the Client’s responsibility to ensure the confidentiality of this combination that allows access to the service.
In case of loss and/or forgetting of the password, the account holder may request a password reset from the Site.
The Client also agrees not to disclose these identification and password details to any other person, nor to lend, give, sell, or, in general, make the account and/or password available to a third party for any reason whatsoever. Otherwise, MentorShow’s liability cannot be engaged in case of fraudulent use of this information.
In the event of fraudulent use of the Client’s login identifiers due to fault or negligence attributable to them or to one of the employees under their control or hierarchical authority, the Client will be liable to the Company for any loss or deterioration of data of any kind and, more generally, for any damage suffered due to the use of the service not in accordance with the rules set forth in these general conditions.
The Service offered by MentorShow aims to provide Clients with Training in sports, technical, artistic, personal development, or any other areas, which have been previously prepared and recorded on video by our partner Mentors and Coaches, and produced by our team of directors.
Once an account is created on the mentorshow.com website or on the Application, the client can subscribe to the following options:
Once the Training is selected, the Client is invited to:
Once the payment is made and the personal information provided, the Client gains access to their online video Training, which lasts between 1.5 and 4 hours, depending on the course, and is divided into several practical lessons of 5 to 25 minutes each. The online Training may include additional resources provided in PDF format.
By choosing this option, the Client subscribes to an annual or monthly subscription to access all the online Training on the platform, including any future additions.
Two options are available after subscribing:
Once the Unlimited Pass is selected, the Client is invited to:
Once the payment is made and the personal information provided, the Client gains access to the entire catalog of video Training available on the platform. They will also have access to all complementary resources provided in PDF format.
The subscription is automatically renewed each year at the regular current price, with prior email notification. Automatic renewal is activated by default but can be canceled at any time from the Client’s account until the anniversary date of the subscription. No withdrawal is possible once the subscription has been renewed.
This trial period for the Unlimited Pass converts into a monthly or annual subscription (or through the applicable payment facilities) unless you cancel before the trial period ends.
You will need a valid credit/debit card or PayPal account to enjoy the Unlimited Pass trial period.
Access all MentorShow online Training unlimited during your trial period.
At the end of your free trial, this subscription will turn into a paid subscription billed monthly or annually (or through applicable payment facilities), unless you cancel before the end of the trial period. If you request cancellation, you can continue to use the Unlimited Pass until the end of the 7 to 14-day trial period without being charged. Any price changes will be notified in advance.
Once the trial has become a paid subscription, you can cancel your Unlimited Pass at any time before your billing date, allowing your subscription to expire at the end of the current period. To cancel your MentorShow subscription, simply log in to your member area and follow these steps.
If you subscribed via iTunes on your Apple device, you can cancel by accessing your account settings in the App Store. Subscriptions can be found in your device’s Settings under iTunes and App Store, then select your Apple ID.
If you subscribed via Google Play Store on your Android device, you can cancel by opening the Google Play Store and selecting Subscription Menu. You can select the subscription you wish to cancel or update and follow the on-screen instructions.
In addition to the options mentioned above, Users can, upon MentorShow’s proposal, subscribe to additional Services called “MentorCoaching.”
MentorCoaching includes all the Services offered by the Unlimited Pass and allows Users to benefit from individual and/or group coaching sessions as well as access to video conferences (“MentorLive”) with certain Coaches.
Each MentorCoaching subscription grants the Client a defined number of individual and/or group coaching sessions and access to MentorLive sessions, as determined by the commercial offer chosen by the Client at the time of subscription. These sessions are designed to provide personalized support tailored to each Client’s specific needs.
MentorShow reserves the right to modify, terminate, or otherwise revise the commercial offers available under the MentorCoaching Service at any time at its discretion.
The MentorCoaching platform allows Clients to book, schedule, access, and participate in various individual and/or group coaching sessions as well as MentorLive sessions provided and managed by Coaches.
Any cancellation of an individual and/or group coaching session or video conference less than twenty-four (24) hours before the scheduled time or any missed session by the Client will result in the deduction of that session from the total credits allocated to the Client under their MentorCoaching subscription, except in the case of duly justified force majeure. In any case, Clients are responsible for carefully planning their sessions and informing MentorShow in a reasonable timeframe in case of unforeseen circumstances.
Cases of force majeure will be evaluated by MentorShow on a case-by-case basis, taking into account the circumstances and the information provided by the Client.
By choosing this option, the Client subscribes to an annual subscription to access all MentorCoaching services. Unless expressly stated otherwise, your subscription will automatically renew each year, and you will be charged on the same date each year (i.e., the date of subscription).
Two options are available after subscribing:
Once MentorCoaching is selected, the Client is invited to:
Once the payment is made and the personal information provided, the Client gains access to all MentorCoaching services.
To place an order, Clients can select one or more Services and add them to their cart.
Individual Clients can place their orders with MentorShow on the Site 24/7.
If, despite MentorShow’s best efforts, a Training becomes unavailable after the Client’s order, MentorShow will notify the Client via email as soon as possible, and the Client will have the choice between:
It is agreed that, apart from the refund of the price of the unavailable Training, if this option is requested by the Client, MentorShow is not required to provide any cancellation compensation unless the non-performance of the contract is personally attributable to it.
MentorShow reserves the right not to validate the Client’s order for any legitimate reason and will inform the Client as soon as possible.
For any requests or questions, Clients can contact MentorShow at the following email address: [email protected].
Prices are indicated in euros ou USD, including all taxes, and are only applicable on the date the Client’s order is validated.
Prices displayed on the Site and the Application are subject to change at any time. Prices take into account the French VAT applicable on the day of the order, and any change in the legal VAT rate will be automatically reflected in the price of the services presented on the Site as of the date specified by the applicable decree. However, prices cannot be changed once the Client’s order has been placed.
Prices do not take into account any promotional offers or personal discounts, which are indicated before the final validation of the order.
The Annual Unlimited Pass comes with the convenience of automatic renewal, ensuring continuous access to services. MentorShow reserves the right to modify the renewal price of any subscription, subject to prior notice to the Client. Any change in price will be communicated to the Client via email at least 30 days before the subscription’s renewal date.
The Client may choose to disable the automatic renewal of their subscription at any time by accessing their member account or by contacting customer service via email prior to the new price’s effective date. If automatic renewal is not disabled or the subscription is not canceled before the new price’s effective date, the Client is deemed to have accepted the updated renewal price.
In the event that automatic renewal is deactivated or the subscription is canceled due to a price change, the Client will retain access to the services until the end of the current subscription period, without the new price being applied.
Services are payable in euros or USD on the day of the order, and payment is made by credit card directly on the secure bank servers chosen by MentorShow; the Client’s banking details do not pass through the Site.
The banking details provided during the payment process are protected by an SSL (Secure Socket Layer) encryption process. This ensures that the details are not accessible to third parties.
The Client’s order is recorded and validated once the payment has been accepted by the bank.
The Client’s account will be charged the corresponding amount only when (i) the data of the credit card used have been verified and (ii) the charge has been accepted by the issuing bank.
The order validated by the Client will only be considered effective once the secure payment center has approved the transaction.
MentorShow will issue an invoice, which will be sent to the Client in digital format unless the Client explicitly requests to receive the invoice by another means at their own expense.
In the context of distance selling and in accordance with the provisions of the Consumer Code, the Client, who subscribes via the website https://mentorshow.com, has a period of fourteen full days to exercise their right of withdrawal without penalty. This period begins from the day the Client initially subscribes to the Services.
The cancellation request can be made by contacting the email address provided on the Site, which will inform the Client of the necessary steps to follow, including specifying the name of the Online Course for which the Client wishes to receive a refund.
Once the request is received, MentorShow will refund the amounts paid by the Client within 7 calendar days, in addition to the refund processing time specific to each bank.
The right of withdrawal is excluded, in accordance with Article L221-28 13° of the Consumer Code, in the following cases:
In this case, the digital content is accessible immediately after payment by the Client. As a result, the execution of the contract begins as soon as payment is finalized.
However, Clients wishing to obtain a refund for their individual Course(s), their “Unlimited Pass,” or their subscription to the MentorCoaching Service may do so by simple request within 14 days of the date of purchase, by sending their refund request as indicated above.
Holders of an “Unlimited Pass” or a MentorCoaching subscription will be refunded the subscription amount within 7 calendar days and their subscription will be canceled without needing to make a specific request.
All the above provisions do not apply to a subscription made through a third party (for example, via the Apple App Store or Google Play Store), in which case the applicable refund policy of the third party marketplace will apply, unless explicitly stated otherwise by MentorShow. Unless explicitly stated otherwise by MentorShow, the third-party marketplace will be solely responsible for refunds in accordance with its refund policy, and MentorShow will have no obligation to refund. MentorShow disclaims all liability related to a third-party marketplace’s refund policy or its compliance or non-compliance with that policy.
The Courses and Services offered comply with current French legislation and applicable standards in France.
The Company reserves the right to interrupt access to the Site and/or the Client’s service and/or the Application for maintenance if it poses a threat to the security of the Company’s hosting platform, particularly in the event of hacking of the Client’s Service, detection of a system security flaw, or use of the Service for purposes not in accordance with the Company’s general or special conditions.
MentorShow’s liability cannot be invoked for inconveniences and damages related to the use of the Internet network, such as a service outage, the presence of computer viruses, or external intrusions, and more generally, all cases qualified as force majeure or acts of third parties by the courts.
Hyperlinks may redirect to sites other than the website. MentorShow disclaims all responsibility if the content of these sites violates legal and regulatory provisions.
In case of non-compliance with the General Terms and Conditions of Sale/Use, the Company may unilaterally and without delay terminate any Client’s registration or any Mentor’s or Coach’s account, by simple electronic notification, without prejudice to any damages that the Company may claim for breach of contract.
MentorShow’s liability cannot be sought for any direct or indirect, material or immaterial, financial or commercial loss, including but not limited to:
The information and documentation on the Site come from professional sources. However, this information and documentation may contain inaccuracies. MentorShow reserves the right to correct them as soon as such errors are brought to its attention.
The use of the information and documentation available on this site is at the sole responsibility of the User, who assumes all consequences that may result from it, without the responsibility of MentorShow being sought and without recourse against it.
MentorShow shall in no way be held liable for any damage of any kind resulting from the interpretation or use of the information and documentation available on this site.
Neither party shall be deemed to have failed in its contractual obligations insofar as their performance is delayed, hindered, or prevented by a fortuitous event or force majeure.
A fortuitous event or force majeure is understood to mean any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties, and which cannot be prevented by the latter, despite all reasonably possible efforts.
The party affected by such circumstances shall notify the other within ten business days from the date it became aware of them.
The two parties will then come together within one month, except in the case of force majeure, to assess the impact of the event and agree on the conditions under which the contract will be continued.
If the force majeure event lasts longer than three months, these terms and conditions may be terminated by the affected party.
Expressly, in addition to those typically recognized by French courts, force majeure or fortuitous events include:
The Data Controller for Clients’ personal data is MentorShow.
The information collected by MentorShow directly from the Client during their registration or use of the website and Application is processed to manage and monitor customer orders, deliver the ordered Courses, and communicate regarding orders, products, and targeted promotional offers.
In accordance with Regulation (EU) 2016/679 on the protection of personal data, visitors or Clients of the site and Application have the following rights regarding their data: right of access, right of rectification, right to erasure (right to be forgotten), right to object, right to restrict processing, and right to data portability.
Clients may also define instructions regarding the retention, deletion, and communication of their personal data after their death.
To exercise these rights, please contact info@mentorshow and attach a copy of your ID.
The Client agrees to be listed on MentorShow’s client reference list for commercial reference purposes. To improve the relevance of its services, MentorShow may collect statistical and non-personal information about the use of the Services and Site/Application (frequency of use, quantity and type of data entered).
In no case does the Site collect data that could identify each individual user.
MentorShow’s privacy policy is accessible at the following URL: https://mentorshow.com/privacy-policy.
